BirdEye

JULY 5, 2023

Increase sales – Existing customers trust your brand and know your products, so they’re more likely to continue purchasing and engaging with your business. Grow brand awareness – Satisfied customers are likely to share their stories and promote your business in their immediate circle via word of mouth or social media channels.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

ChurnZero

APRIL 14, 2020

In our social media world, it’s hard to truly trust a brand. This way, they can get instant insight into how their customers feel and if they have ideas on how to improve your product or service. Plus, making your customers voice a focal point of your business will do wonders for your online presence.

Feedback 81

Feedback Net Promoter Score E Commerce Loyalty Programs 81

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Good or bad, social media massively amplifies the word-of-mouth effect.

Hospitality 74

Hospitality Travel Brands Airlines 74

Lumoa

FEBRUARY 9, 2023

Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. In the context of customer experience, customer engagement is an essential element in creating strong customer relationships and customer loyalty. It’s simple.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? You might have access to lots of customer feedback without realizing it! But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101