LoyaltyPlus

MAY 18, 2020

This is according to leading independent customer relationship management company LoyaltyPlus, which asserts there has rarely been a time when businesses have to dig deep, fine-tune continuity strategies and bolster engagement with customers.

Loyalty 52

Loyalty 2020 Brands Airlines 52

LoyaltyPlus

MAY 18, 2020

This is according to leading independent customer relationship management company LoyaltyPlus, which asserts there has rarely been a time when businesses have to dig deep, fine-tune continuity strategies and bolster engagement with customers.

Loyalty 52

Loyalty 2020 Brands Airlines 52

Think Customers

JULY 29, 2022

Detecting and understanding customer intent can give brands clarity into what a customer is trying to do beyond what they are saying or clicking on, whether it’s an upsell opportunity, a chance to deepen the customer relationship, increase customer retention, enhance a product or service, or something else.

Apparel 59

Apparel Automotive Tourism Fashion 59

ChurnZero

DECEMBER 21, 2023

In addition to your five customer needs, you also have key questions that help you develop a deep understanding of what your customer is trying to do, in a deeper way than your sales team has already discovered. Then, think about leadership in general. To build on that, you constantly iterate.

Sales 52

Sales Customer Success Webinar Tourism 52

Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. Marketing and thought leadership programs. Kate Leggett Follow @kateleggett.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

SurveySensum

JULY 14, 2020

She held a number of CX leadership roles in FTSE 100 organizations and later founded her own customer experience design based consultancy firm, CMXperience. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Dan’s 20-year career has consistently focused on delighting customers.

Customer Service 59

Customer Service Customer Experience Magazine Books 59