Education Services Group

MAY 25, 2018

Become a valuable part of the dialogue with customers by getting a tight grasp on the data behind the role ES plays in the health of the customer relationship. Building on that last point, when CS teams outsource to the right CS partner, they experience significant return on investment. Do start small.

Customer Success 45

Customer Success White Paper Customer Journey Mapping Return on Investment 45

Totango

SEPTEMBER 22, 2022

Here are some commonly used customer lifecycle terms: Visitor : Anonymous user on the website. This can be anything from downloading a white paper to signing up for a trial. Onboarding : A paying customer in the initial usage period. SaaS CRM (Customer Relationship Management) Solution. Salesforce.

White Paper 71

White Paper Advertising Sales Social Media 71

Bold360

NOVEMBER 30, 2016

With Facebook Messenger reaching 800 million users in January 2016, growing to one billion monthly active users as of July 2016, the opportunity is ripe for brands to tap into the massive reach of Messenger and other growing platforms like Slack to cultivate customer relationships. Image via Facebook (Mark Zuckerberg).

Definition 104

Definition ROI White Paper 2016 104

Confirmit

MAY 29, 2018

What you’re looking for here is a continuous stream of feedback that will help you trend the health of your customer relationships over time, helping fuel every business decision you make. How Do You Know the Voice of the Customer Works? White Paper. 7 Secrets of Voice of the Customer Success.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40