CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

ClientSuccess

JUNE 19, 2019

Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Increasing customer retention by 5% can increase profits by 25-95%. This program rewards users with points for each dollar spent.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

SurveySensum

JANUARY 26, 2024

Scenario : Emily, a fitness enthusiast, stumbles upon an online advertisement for a new fitness app while browsing social media. Key Touchpoints : Social media ad showcasing the app’s features. Address common concerns and provide solutions through blog posts, FAQs, and webinars.

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

BirdEye

DECEMBER 8, 2023

Leverage social media platforms 4. Leverage social media platforms Social media management builds brand awareness and customer loyalty. By regularly sharing content and promotions and interacting with your audience, you stay top-of-mind when customers need carpet cleaning services.

Marketing 57

Marketing Social Media Advertising B2B 57

SmartKarrot

OCTOBER 13, 2023

Retaining those customers for the long haul is equally, if not more, essential. A high customer retention rate is a testament to a company’s customer-centric approach, resulting in increased profits, positive word-of-mouth, and enhanced brand reputation. Loyalty Programs: Rewards are universal motivators.

Customer Retention 10

Customer Retention Loyalty Programs Customer Centricity Innovation 10

SurveySparrow

MARCH 29, 2023

Leverage social media and develop a legion of fans. Hold the buyer’s attention with the help of podcasts and webinars. By increasing customer retention just by 5%, you can boost profits by more than 100%, according to a study by Harvard Business Review. Incentivize your customers for staying loyal to you.

Customer Journey 52

Customer Journey 2023 Customer Journey Mapping Touchpoint 52