Customer Retention Loyalty Magazine Poor Customer Service 
ShepHyken
MAY 12, 2019
My Comment: Just as it takes more than just good customer service to keep a customer coming back, a bad customer experience may not cause you to lose customers, either. Counter-intuitive as that may seem, the author is making the case that companies who deliver poor customer service are “most profitable.”
Daniel Group
FEBRUARY 15, 2019
Poor customer service really carries a high cost in many ways. One way is through customers that defect. In an article by Kana Software that appeared in Loyalty Magazine, I was struck by some numbers he quoted. What are some of the reasons for this lack of focus on customer service and customer retention?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
FEBRUARY 24, 2023
The way a business deals with its customers can determine whether it thrives or fails. Providing exceptional customer service is critical in building long-term relationships with customers and gaining their loyalty. It can also damage the business’s reputation and make it difficult to attract new customers.
CSM Magazine
NOVEMBER 3, 2022
The bottom line is that the quality of your customer service determines the overall brand experience, and if it isn’t satisfactory, the average consumer is likely to shop around for other options. Not to mention, excellent support can often offset the effects of subpar products or services. Powerful Empathy.
CSM Magazine
JUNE 22, 2023
Integrating high-quality data into their customer service strategies will help companies achieve their goals, including increased customer retention rates, improved brand reputation, and higher profitability. Boosting Customer Loyalty Customer loyalty is a key indicator of long-term success in businesses.
ShepHyken
MAY 30, 2022
The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.
CSM Magazine
OCTOBER 25, 2023
A seamless customer experience ensures that users feel valued, heard, and appreciated In the media and entertainment industry, where the competition is fierce, customer experience plays a pivotal role in determining the success of a business. Word of Mouth : Satisfied customers are more likely to become brand advocates.
Expert insights. Personalized for you.
91 
Let's personalize your content