Customer Service Strategies Customer Service Training Exceptional Customer Service Loyalty 
ShepHyken
OCTOBER 1, 2023
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. My Comment: What I’m about to write may lead you to believe I don’t like this article.
Integrity Solutions
SEPTEMBER 28, 2023
Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.
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CSM Magazine
OCTOBER 19, 2023
Turning Challenges into Opportunities Customer satisfaction isn’t just about resolving issues; it’s about preventing them in the first place. Companies that have mastered this art are reaping the rewards in the form of customer loyalty and positive reviews.
Integrity Solutions
OCTOBER 27, 2021
After all, you can’t consistently deliver at such a high level- at every customer touch point- if only certain people are responsible for making sure it happens. In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused.
ShepHyken
JULY 24, 2023
Retailers’ Attempts To Dissuade Returns May Impact Brand Loyalty by Alicia Thorpe (RetailWire) The tension between retailers and shoppers is growing, and it’s because of returns. So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Here are my top five picks from last week.
ShepHyken
MAY 30, 2022
The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.
ShepHyken
AUGUST 31, 2020
The focus on retention starts early in the relationship with the customer. I’ll argue that the goal of getting the customer to come back starts at the very beginning, the first time the customer buys. 5 Steps to Delivering Exceptional Customer Service While Working from Home by Molly Ambrogi Yanson.
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