Kustomer

OCTOBER 2, 2020

When it comes to creating the optimal customer experience, brands know how important it is to embrace technology. The digital age has made it easier than ever to connect with customers via outlets like social media, solve issues in a timely fashion, and build brand loyalty and awareness.

Consumers 80

Consumers Retail E-support Competitive Advantage 80

Comm100

SEPTEMBER 22, 2016

For big support teams with busy professionals, however, finding the extra time to read is already a challenge. But we still want you to be able to take advantage of the books that can transform your current customer support operations. For Support Team Leaders. Amazon is well-known for putting the customer first.

Books 70

Books Customer Service Culture E-support 70

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Download Free.

Social Media 47

Social Media Customer Service Strategies Customer Service Download 47

Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Elizabeth has become streamlined and innovative, but still strives to reply to customers, improve customer support, and reduce time.

Blog 42

Blog 2010 E Commerce Social Media 42

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

E Commerce 53

E Commerce E-support Social Media Retail 53

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adam Toporek.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Adam Toporek.

Customer Service 52

Customer Service Customer Experience Magazine Books 52