ShepHyken
AUGUST 1, 2022
Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. Follow on Twitter: @Hyken.
ShepHyken
FEBRUARY 25, 2019
Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.
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ShepHyken
SEPTEMBER 24, 2018
Tom Reilly Training) Hilton is known for their award-winning guest experience. The employees are well trained and empowered to act. They are also known for their customer service, so when they share what is referred to as “The Hubspot Customer Code,” we should take notice.
ShepHyken
OCTOBER 3, 2016
Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.
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