ShepHyken
MARCH 21, 2022
Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Read on for the Five Cs of quality customer service.
ShepHyken
FEBRUARY 25, 2019
3 Lessons From a Customer Service Failure by Jill Schiefelbein. Entrepreneur) Every brand touchpoint is important. Brand Keys 2019 Customer Loyalty Engagement Index: Verified Trust = Brand Success by Robert Passikoff. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.
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ShepHyken
MAY 8, 2023
Tehseen Zia (Techopedia) AI-powered personalization involves using artificial intelligence and machine learning to analyze customers’ data, understand their preferences and needs, and tailor their experience accordingly. And those good customer experiences lead to more sales and more profits for your company.
ShepHyken
JANUARY 24, 2022
5 Ways to Ensure Customer Satisfaction in a Supply Chain Crisis by Staples Worklife Magazine. Staples Worklife Magazine) The supply chain crisis is causing product backorders and shipping delays that will affect all shoppers this holiday season. Learn how to ensure customer satisfaction despite supply chain disruptions.
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