Stella Connect

MAY 11, 2017

Your voice-of-customer (VoC) data collection program is an engine. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty. The most efficient VoC programs grow revenue by way of service improvements and innovations that strengthen customer loyalty.

Voice of Customer 40

Voice of Customer Contact Center Return on Investment ROI 40

Second to None

FEBRUARY 1, 2019

Since its introduction by Fred Reichheld, Net Promoter Score (NPS) has initiated a discussion of its effectiveness in overall growth. NPS is a metric that is used to measure customer loyalty and satisfaction. ” A Promoter is a customer who responds with a nine or a ten. Simple Does Not Mean Easy.

Net Promoter Score 82

Net Promoter Score NPS Metrics Customer Centricity 82

SurveySparrow

MARCH 21, 2022

They have become instrumental in directing your business towards success, directly from the people who matter to you- your customers. Voice of Customer Survey Vs. Voice of Customer Program. Why do you need a Voice of Customer Survey? That’s precisely where voice of customer surveys comes in handy.

Net Promoter Score 52

Net Promoter Score Voice of Customer Social Media Feedback 52

SurveyGizmo

DECEMBER 2, 2020

The partnership enables Alchemer customers to capture customer-recorded video feedback to help transform their businesses into customer-centric organizations. . Video has become a critical component in world-class VoC systems and integrating Voxpopme into Alchemer ensures customer voices are heard and actionable.

Feedback 52

Feedback Customer Centricity NPS Connections 52

ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 66

Customer Care CEM Customer Experience Net Promoter Score 66

ClearAction

DECEMBER 14, 2017

Customer community — opportunities for customers to engage with one another. Customer references — testimonials from customers. Co-innovation — joint product development efforts with customers. Customer Knowledge (ways of understanding customers).

Customer Care 59

Customer Care CEM Customer Experience Net Promoter Score 59

Second to None

FEBRUARY 20, 2018

The respondents were a group of active adults who fit the typical sportswear customer profile. The study revealed an opportunity for brands in this space to make a dent in the market, by simply providing a legitimate value and good experience to customers.

Net Promoter Score 69

Net Promoter Score Voice of Customer Brands Advertising 69