Thematic

NOVEMBER 13, 2018

In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? A new take on Voice of Customer: driven by insights. Implementation.

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Second to None

MAY 24, 2018

One of the best ways to establish high customer acknowledgement in your stores is to make sure that they are properly staffed. Without the appropriate number of associates present in your store during operating hours, there is a much higher risk that your brand will wind up closer to the 5+ minutes category.

Apparel 86

Apparel Retail Competitive Advantage Voice of Customer 86

Second to None

APRIL 26, 2018

Brands in the retail space have an enhanced need to monitor the way their employees are interacting with customers because it can have a direct impact on a customer’s willingness to return and recommend your brand to their own personal network. Our solutions are developed on the basis of solid research and statistical science.

Brand Values 59

Brand Values Brands Leadership Voice of Customer 59

CX Journey

NOVEMBER 18, 2014

I recently attended a conference where, after some of the presentations, attendees were asked to rate the speakers. How on earth does this tell the organizer how or why this particular speaker or presentation missed the mark? Using marbles might be a creative way to measure performance, but that''s all it is. Hugh Howey, Shift.

Voice of Customer 64

Voice of Customer Customer Voice Presentation Feedback 64

Second to None

FEBRUARY 20, 2018

By tailoring your services to provide this level of value, you are positioning your brand to both endear itself to customers for the long-term and contributing to a winning platform in the present. One industry that is especially competitive, and has high rates of customer loyalty, is sportswear.

Net Promoter Score 69

Net Promoter Score Voice of Customer Brands Advertising 69

ProProfs Chat

NOVEMBER 26, 2021

In this post, we will present all essential aspects of the VoC surveys – right from their importance to essential tips. We will also explore some of the best voice of the customer examples , templates, methodologies, and more. What is the Voice of Customer Survey? Helps in getting to know the customer.

Net Promoter Score 52

Net Promoter Score Social Media Voice of Customer Feedback 52

Second to None

FEBRUARY 6, 2019

In addition to open communication, a successful CX program calls for research and measurement. You have to know what the customer wants before you can give it to them. While the rut of CX may reflect a lack of progress across industries, it also presents an opportunity for innovation. 1] [link]. [2] 2] [link]. [3]

Customer Experience 67

Customer Experience Voice of Customer Innovation Consumers 67