Answer Dash

JUNE 25, 2019

(This article was originally published on Salesforce blog ) Now that customers engage directly with your company on more and more channels, the position of customer service has elevated from "cost center" to marketing tool, competitive differentiator, and linchpin in the quest for exceptional customer experience.

Customer Service 49

Customer Service Article Measurement Customers 49

Solvvy

AUGUST 31, 2022

There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. Satisfied, happy customers are key to business success, and the customer satisfaction (CSAT) score allows you to measure and monitor those sentiments.

NPS 62

NPS Net Promoter Score Customer Satisfaction Feedback 62

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? What I am trying to do is share with you that customer engagement in loyalty programs will double or triple in the next few years, thanks to changing business models and new technology.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. While many brands are struggling to deliver the relevant and delightful experiences to the customers, certain Customer Experience Leaders have broken the code and delivered what is considered to the best!

2020 132

2020 Customer Experience Magazine Consulting 132

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? But what about the massive 40-60% who only shops with you once or twice a year? As CEO, the time you can dedicate to your loyalty program is probably close to zero.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Grade.us

MAY 28, 2019

It's most commonly used for blogging but supports other types of web content including media galleries and online stores. You need creative and marketing tools. Which tools work best? In part one, we shared our epic list of agency management tools. One other thing, there’s a bit of overlap here. I won’t repeat them for the sake of simplicity.

2019 37

2019 Marketing Social Media Advertising 37