ClearAction

OCTOBER 25, 2022

To propel your firm to world-class performance, an assessment for almost-automatic CX excellence is now available. You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Your assessment scores can range from 0 to 200.

Sports 71

Sports 2009 2022 Financial 71

CX Journey

JANUARY 16, 2019

Image courtesy of CXPA Are you looking to earn your CCXP this year? I get a lot of questions every week from customer experience professionals who are interested in taking the CCXP exam but aren't sure how to prepare for it. As such, you need to make sure you're qualified to take the exam.

Chief Customer Officer 39

Chief Customer Officer Books Loyalty Programs Document 39

ClearAction

OCTOBER 25, 2015

The annual planning cycle is an opportunity to review pluses and minuses in what’s currently in play, take a look at what’s new, and request resources to take your customer experience performance to the next level in the new year. Be brutally honest in your assessment of what is helping customers help you.

Customer Experience 88

Customer Experience ROI Customer Experience Management Customer Journey Mapping 88

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. You can also hone your skills, increase earning potential, and expand professional network.

2021 22

2021 Customer Success Workshop Customers 22

SurveySensum

JULY 14, 2020

It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. Katie Stabler – CCXP, Founder and Director of CX at Cultivate Customer Experience.

2020 132

2020 Customer Experience Magazine Consulting 132

ijgolding

FEBRUARY 15, 2018

When the world’s first professional qualification in CX was launched by the Customer Experience Professionals Association (CXPA) in 2014, finally the profession was in a position to give CX Professionals the ‘earned authority’ they so richly needed. Interest in the CCXP accreditation continues to grow at pace every year.

2014 57

2014 Customer Experience Professionals Books Customer Experience 57