CSM Magazine

FEBRUARY 10, 2023

Customer complaints can be a tricky thing to navigate as a business. You want to ensure that you are resolving any issues customers may have, while also protecting your reputation and bottom line. This article provides strategies on how to manage customer complaints with professionalism, efficiency and understanding. 1. Listen & Understand Your Customer’s Complaint The most important part of handling customer complaints is listening to your customer’s complaint and trying to understand

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Social Media Customers Communication Article 52

SaleMove

FEBRUARY 10, 2023

Personal loans have boomed in recent years. In fact, the existing personal loan debt was $209.6 billion by Q3 2022. Double-digit growth has expanded the market to include a broad range of providers, including niche lenders and even credit card companies. With an increasing number of competitors, it is important to attract and retain the […] The post Three Ways To Win Over Personal Lending Customers appeared first on Glia Blog | Digital Customer Service Explained.

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2022 Blog Customers Customer Service 79

CSM Magazine

FEBRUARY 10, 2023

Learning how to leverage customer feedback and and interpret it in meaningful ways is essential for any business that wants to succeed. Here are some ways organizations can use customer feedback to delight their customers. Understand Your Customers The first step in using feedback to exceed expectations and create a memorable experience for customers is understanding them.

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Brad Cleveland Blog

FEBRUARY 10, 2023

The best customer experience leaders know how to listen and respond. Feedback from customers and employees is like oxygen. Your organization must have it to survive and thrive. Whether you’re a print shop with three employees, a government agency with 3,000, or a multinational company … Continue reading → The post Listening to the Voice of the Customer appeared first on Brad Cleveland.

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Government Customers Feedback Customer Experience 59

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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CSM Magazine

FEBRUARY 10, 2023

For companies looking to attract and retain customers, investing in Gen Z employees can provide an effective way to improve customer service. In this article, we’ll look at how Gen Z employees can help you give your customers the best possible experience and how you can make sure they stay with your company. Who Exactly is Gen Z? Pew Research Center considers people born between 1981 and 1996 (ages 23 to 38 in 2019) as Millennials, and those born from 1997 onward as part of the Gen Z gener

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CSM Magazine

FEBRUARY 10, 2023

There are many skills that a customer service manager needs to succeed in their chosen career. In addition to dealing with customers, you will also be managing a team of customer service representatives, and you will need to understand how to do this effectively. When applying for jobs, you should show the essential skills required for a customer service manager and be able to give examples to prove you have these skills.

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Myra Golden

FEBRUARY 10, 2023

One of the biggest challenges for contact center representatives is controlling conversations and guiding customers to the next steps and off the phone. This is particularly difficult when you give bad news or deny a request. Follow my five psychological steps to controlling calls and getting your Average Handle Time (AHT) Down! For more help with call control, check out my De-escalation Academy.

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MyCustomer

FEBRUARY 10, 2023

Engagement Creative ways to involve leaders in CX programmes

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Leadership Engagement 80

Brad Cleveland Blog

FEBRUARY 10, 2023

The best customer experience leaders know how to listen and respond. Feedback from customers and employees is like oxygen. Your organization must have it to survive and thrive. Whether you’re a print shop with three employees, a government agency with 3,000, or a multinational company … Continue reading → The post Listening to the Voice of the Customer appeared first on Brad Cleveland.

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Government Customers Feedback Customer Experience 26

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Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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SmartKarrot

FEBRUARY 10, 2023

Role: VP of Customer Success Location: Shakopee, MN, United States Organization: Entrust As a VP of Customer Success you’ll determine, persuade, and coordinate stakeholders on customer priorities. Gain a thorough awareness of the objectives, priorities, and decision-making procedures of the customers. Use facilitation and industry knowledge to bring stakeholders together within the client to help them visualise and align goals/metrics.

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Optimove

FEBRUARY 10, 2023

Artificial Intelligence (AI) has become table stakes for marketers to keep up with consumer preferences. AI is enabling marketers to respond to customers in near real time – but not all the time. The post As AI Drives Marketing, Customers Still Clamor For Human Support appeared first on Optimove.

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