CSM Practice

DECEMBER 19, 2021

“A team is only as strong as its weakest link”. This saying applies to your Customer Success Technology stack more than anything else. The tools in your stack must work together to provide an exceptional customer experience. . Well, it also means that technology itself doesn’t solve all problems. You need to layout your journey first. What, why, and how are you going to solve the problem at hand needs to be explained.

Customer Success 98

Customer Success Competitive Advantage Technology Customers 98

West Monroe

DECEMBER 19, 2021

Customer Experience 52

Customer Experience Customers 52

Optimove

DECEMBER 19, 2021

Optimove’s segmentation abilities, orchestration capabilities, and testing tools allowed Stake to move from manual, spray-and-pray email campaigns to reactive, relevant campaigns that maximize personalization by being sent automatically to granular micro-segments. Over 58% of Stake’s segments include less than 50 customers, which results in highly personalized campaigns.

Customers 98

Customers 98

West Monroe

DECEMBER 19, 2021

Customer Experience 52

Customer Experience Customers 52

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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

Customer Experience

Andrew Mcfarland

DECEMBER 19, 2021

From the first time I read how the Better.com CEO handled a layoff, I knew it demanded a comment. But where to start? The “pivot points” seemed so clear and straight-forward, that I was convinced there had been a mistake.

Culture 62

Culture Leadership 62

Magellan Solutions

DECEMBER 19, 2021

2022 & Beyond: Eservices Call Center . The Philippine government expects that the e-commerce sector will further grow into one million more merchants by 2022. This is from the expected trend that more businesses will go online due to COVID-19. E-commerce has saved not only customers but also brands in different industries amid the pandemic. Thus we also adapt our eServices Call Center Service for SMEs to accommodate newer clients and their customers. .

Call Center 52

Call Center E Commerce Brands 2022 52

West Monroe

DECEMBER 19, 2021

52

52

West Monroe

DECEMBER 19, 2021

Consumers 52

Consumers 52

West Monroe

DECEMBER 19, 2021

Healthcare 52

Healthcare 52

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

Call Center

West Monroe

DECEMBER 19, 2021

Management 52

Management 52

West Monroe

DECEMBER 19, 2021

Sales 52

Sales Marketing 52

West Monroe

DECEMBER 19, 2021

Consumers 52

Consumers 52