Sun.Apr 19, 2020

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How CX managers can build better relationships within the business

MyCustomer

Engagement How CX managers build inter-business relationships.

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Market Research in Times of Crisis: COVID-19

Confirmit

The global raise of COVID-19 has many businesses struggling and confused on what steps to take to minimize the economic impact. Although we have seen past crises – natural disasters, business crises, and even health-related issues – the recent global pandemic and its rapid spread is an unprecedented challenge facing today’s businesses.

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How CX leaders can build better relationships within the business

MyCustomer

Engagement How to build relationships within the business.

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Virtual Journey Mapping Bootcamp: May 19 & 20

Kerry Bodine

We’re in the midst of the most momentous and rapid change to human behavior that many of us will ever see. Even as countries around the world look to ease restrictions on citizens’ movement, this transformation will have a lasting impact on both our personal and professional lives for months and years to come. That means the need to understand your customers’ behaviors, needs, and expectations is greater than ever.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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April 19 – Customer Success Jobs

SmartKarrot

Role: Strategic Customer Success Manager (Planning Business Unit) Location: USA, TX, Austin USA, CA, San Francisco USA, MA, Framingham Organization: Workday Strategic CSM(Business Unit) Stays on top of any major changes within their customer’s organization to effectively help, manage, change and develop the relationships as necessary.

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Customers in Times of Crisis: Even Less Rational than Usual

Optimove

On Optimove’s daily live stream #MarketingAmidCorona , where we touch everything marketing during this global crisis, we also had a chance to speak to Gilad Adler, a Clinical Psychologist. We talked to him about how consumer behavior and human behavior, in general, has changed since the outbreak of coronavirus. I’m sure you’ll find it very insightful.