Sat.Jun 18, 2022

5 Rules for Effective Customer Research That Make A Difference

Beyond Philosophy

Podcast Summary. A lot of the behavioral sciences can feel intimidating. However, it doesn’t have to be. The Five Rules Podcast Series is our attempt at giving you an easy entry point into the complex and messy world of Behavioral Science.

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View Today’s Contact Center Challenges as Opportunities

Customer Think

Contact centers have weathered unexpected and unyielding change since the start of the decade.

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How to get your company in shape for journey to process analytics

SAP Customer Experience

In one of our last blog posts, we went through the main steps for successful journey to process analytics, bringing together the worlds of process analysis, design and customer experience. We outlined the first step: acknowledging the existing gap between operations and experience.

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5 Ways AI Chatbots are Changing the USA Healthcare Industry


Last Updated on June 18, 2022 “The vision for our assistant is to help you get things done.” These were the exact words used by Sundar Pichai in 2018 in his demo of Google Duplex, an AI-powered voice agent that is an added feature to Google Assistant.

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How eCommerce Fits Into Retail's Post-Pandemic Future

Retail’s post-pandemic future: Are you prepared? Download this article by Harvard Business Review (brought to you by GetFeedback) to find out why the future success of retailers will ultimately depend on creating a cohesive customer experience, both online and in stores.

Recruiting & Hiring Best Practices For Customer Success

Doing CX Right

Sam Brenner, a workforce business expert, explains how employers can find, hire and retain customer-centric employees. And advice to candidates who seek more job fulfillment and happiness, leading to customer success.

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