Confirmit

NOVEMBER 29, 2020

CSBA runs benchmarking programs that require frequent and extensive reporting. The team sought to improve reporting efficiency to have more time working closer with clients to improve programs. They achieved incredible results. In fact, one of their programs saw an increase from 6.7 to 7.3 in the satisfaction score from new connections in 12 months.

Customer Experience 52

Customer Experience Download Connections Technology 52

Forrester's Customer Insights

NOVEMBER 29, 2020

Our Australia Government Customer Experience Index (CX Index™) 2020 results are out! The CX Index tests 30 drivers of CX and 27 emotions to reveal the factors that make a government experience easy, effective, and emotionally engaging. These indicators explain each government organization’s overall CX Index score and the impact on mission performance.

Government 32

Government 2020 Engagement Customer Experience 32

GetFeedback

NOVEMBER 29, 2020

Ensure that your company is creating incredible experiences for every customer by employing a customer-centric approach.

Customer Centricity 195

Customer Centricity Customers Article 195

Opinionator

NOVEMBER 29, 2020

Still Using Paper Comment Cards? STOP NOW! There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Businesses should make the switch to a digital alternative that erases the issues with comment cards and delivers on the spot, actionable feedback.

Feedback 98

Feedback Events ROI Consumers 98

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Opinionator

NOVEMBER 29, 2020

Still Using Paper Comment Cards? STOP NOW! There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Businesses should make the switch to a digital alternative that erases the issues with customer comment cards and delivers on the spot, actionable feedback.

Feedback 94

Feedback Guest Experience Events ROI 94

Opinionator

NOVEMBER 29, 2020

Still Using Paper Comment Cards? STOP NOW! There is no good news about paper comment cards, as they have never been an effective feedback tool. Neither have other traditional forms of on-location feedback including mystery shopping. Businesses should make the switch to a digital alternative that erases the issues with customer comment cards and delivers on the spot, actionable feedback.

Feedback 52

Feedback Guest Experience Events ROI 52