TechSee

APRIL 17, 2018

With all the AI hype in 2017, the customer service industry expected smart machines to truly transform the customer experience. Today’s AI-based customer service chatbots still require human intervention to help provide that context, enabling a better understanding of the bigger picture. Enhance human capacity.

Customer Service 95

Customer Service Call Center 2017 Interaction 95

John Paul

MARCH 25, 2019

Our mission is to help our clients (usually big brands in various industries such as automotive, financial services, luxury…) to optimize their customer journey and enrich the existing loyalty programs in order to propose a seamless experience to the final customers. How long have you been working at John Paul?

Automotive 73

Automotive Loyalty Programs 2017 Travel 73

John Paul

OCTOBER 22, 2018

For 10 years, John Paul has been supporting large brands in the automotive sector with different tailor-made loyalty solutions and continues to develop its expertise in this area. The John Paul solution allows car manufacturers to create real relationships with their customers and respond to their growing issues around mobility.

Automotive 40

Automotive Transportation Travel Banking 40

ProProfs Chat

DECEMBER 23, 2019

If you were to answer a question, “What is that one thing that customers hate the most? . Without a doubt, it would be struggling to find a solution to their problems. . Customers don’t want to go out of their comfort zone to solve their own problems. They like instant and effortless solutions. . What would you say?

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

CSM Magazine

DECEMBER 11, 2015

Most companies try to provide excellent customer service while operating at high efficiency levels, but few commit to offering a customer protection program that focuses on customer safety. Connecticut Water uses Verisae’s mobile platform to power its ‘Be Sure Before You Open the Door’ program.

2015 40

2015 2013 Innovation Customers 40

John Paul

JULY 25, 2018

Simplified access to concierge services. The capability to integrate with smart home assistants such as Siri, Alexa, or Cortana, will offer another channel of convenience and access to our customers. Predictive voice analytics data will be applied to help optimize our Concierge teams’ overall performance.

Brands 45

Brands Banking Touchpoint Connections 45

Circular Edge

MAY 6, 2022

If you’re a business owner or finance leader, you likely already know the “what” of enterprise resource planning (ERP) software: It’s a unified database and set of applications that brings together financials, supply chain, human resources, customer service and other data and business processes. Customer Relationship Management (CRM).

Financial 52

Financial Document Retail Sales 52