five-ways-to-build-agent-confidence-in-the-contact-centre 
CSM Magazine
APRIL 25, 2023
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams. Contact centres are an integral part of delivering customer service.
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?
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CSM Magazine
JANUARY 24, 2023
What is particularly striking about ChatGPT is that it took just five days to reach one million signed-up users, and it’s estimated that figure may already be over two million. In comparison, Instagram took three months to reach that number, Spotify five months, and Twitter two years. What’s so different about ChatGPT?
Comm100
JULY 9, 2019
How does your contact center handle new starter training and onboarding? In my experience, most businesses fall into three camps: Trial by fire – give agents a manual to read, then throw them on customer queries and hope for the best. to coaching each employee to success, measuring and providing feedback along the way.
Magellan Solutions
JULY 29, 2021
The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Because of the pandemic, plans that would have taken four to five years to implement were implemented in months. .
CSM Magazine
JULY 21, 2020
Recruiting and onboarding new staff in line with social distancing is uncharted territory, but using cloud contact centre solutions can get you off to a good start. Thomas R ødseth of Puzzel and John Bhairoo of Black & White Recruitment share a five-point plan for success. Be prepared.
Eptica
SEPTEMBER 6, 2017
The brand new, larger office, in central Reading, demonstrates our confidence in the UK market, and will help facilitate future expansion and growth. They are also more self-sufficient – they want to be able to find out information themselves, rather than relying on speaking to an agent in a contact centre.
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