Government NPS Roadmap ROI 
Gainsight
MAY 13, 2020
Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. This full picture analysis has allowed them to see an 86% accuracy rate in predicting client retention to effectively plan their roadmap for continued adoption.
SmartKarrot
AUGUST 12, 2021
Proactively communicates product enhancements and provides visibility into product roadmap to client base. Measures and develops a plan to increase net promoter score (NPS). Driving adoption, setting KPIs and success metrics, demonstrating ROI. Helping customers understand and use Showpad’s powerful features to the fullest.
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SmartKarrot
MARCH 7, 2022
Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Deliver key success metrics such as NPS and Net Recurring Revenue. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Become a trusted advisor and ambassador of change in the customers’ workplace.
SmartKarrot
NOVEMBER 19, 2020
Role: Customer Success Director, North America Location: Newton, MA, US Organization: CyberArk As a Customer Success Director, you will be responsible to accelerate time to value and drive higher product adoption by aligning customer goals to education, adoption roadmaps, and regular engagement with the customer. on usage, NPS), and others.
SuiteCX
MARCH 31, 2015
CEM/CJM Governance is a process focused on managing the quality, consistency, usability, security, and availability of your overall CEM strategy as well as for the building blocks such as VOC/VOE/Journey Maps and CEM Dashboards. Governance in Customer Journey Mapping. Governance in Customer Journey Mapping March, 2015.
CSM Practice
DECEMBER 4, 2020
They must have tight governance around their businesses. We went against the NPS for that specific customer. Compare it to the NPS score or the promoter score or CSAT score. When we quantified the score on the value score and we looked at the NPS score and corroborated that with usage 100% of the time, they all lined up.
SurveySensum
JULY 14, 2020
Kaye Chapman is a Customer Experience and Learning Specialist, working with global Fortune 500, government, and private firms around the world to design outstanding customer experiences and to embed effective people development strategies. Lead CX Analytics and Insights Manager at CenturyLink. LinkedIn : [link]. Website : [link].
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