NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5

Contact Center 48

Contact Center Hotels Guest Experience Call Center 48

Avaya

FEBRUARY 7, 2017

So, how can hotels stay ahead? By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below). Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Centralize and simplify.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

SurveySparrow

JUNE 28, 2023

Customer experience refers to the overall perception customers have of a company based on their interactions and engagements throughout their journey. Map the customer journey: Customer journey mapping involves visualizing and understanding the steps customers take when interacting with a business.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Comm100

AUGUST 23, 2018

Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In Customers report that Eno even has a sense of humor, making this chatbot all the more fun to interact with.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40

Playvox

APRIL 14, 2022

Service standards help to establish positive and effective interactions between a customer and a business. In fact, PwC research revealed that 82% of consumers want more human interaction in the future. Take Ritz-Carlton hotels as an example. Having the ability to view agent concurrency in an omnichannel world is also key.

Contact Center 78

Contact Center Omnichannel Events Webinar 78

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies.

2017 53

2017 Hospitality Guest Experience Hotels 53