NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world’s largest hotel groups. Ultimately moving to NICE inContact’s unified CXone cloud CX platform and its contact center software solutions would be pivotal for Radisson Hotel Group. million calls and 1.5

Contact Center 48

Contact Center Hotels Guest Experience Call Center 48

Avaya

FEBRUARY 7, 2017

So, how can hotels stay ahead? By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below). Just consider that 35% of Americans believe outer space travel will become a reality within the next 15 years.

Hotels 55

Hotels Guest Experience Hospitality Travel 55

NICE inContact

OCTOBER 29, 2019

Radisson Hotel Group had emerged as a leading global hospitality company and one of the world's largest hotel groups.

Hotels 48

Hotels Contact Center Guest Experience Call Center 48

NICE inContact

JUNE 27, 2017

With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty.

Omnichannel 48

Omnichannel Contact Center Guest Experience Hospitality 48

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies.

2017 53

2017 Hospitality Guest Experience Hotels 53

SurveySparrow

JUNE 28, 2023

Example: Disney theme parks strategically map out their customers’ journey, considering everything from ticket purchasing to ride experiences and dining options. They continuously refine these touchpoints to create a seamless and enchanting experience for visitors.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Playvox

APRIL 14, 2022

Take Ritz-Carlton hotels as an example. Having the ability to view agent concurrency in an omnichannel world is also key. Much planning takes place behind the scenes to create experiences that customers will also rave about to friends and family. Don’t Make Guests Wait. What do we mean by gold standard service?

Contact Center 78

Contact Center Omnichannel Events Webinar 78