CSM Magazine

APRIL 26, 2017

Few companies deliver what I call Moments of Magnificence to customers. The drive to improve customer loyalty has received an unprecedented amount of attention by companies worldwide. Regardless of the service approaches, customers see little progress. A Customer Experience Opportunity. It’s simple.

E-support 45

E-support Magazine Customers Loyalty 45

Bill Quiseng

JUNE 21, 2023

This June, I present each one of the Three Principles to Build Customer Loyalty. In this third week, here is Principle Three: Be Magnificently Boring! You have been happy that your customers leave satisfied. Satisfied customers feel their experience is good, not better, just average. Be Magnificently Boring!

Loyalty 134

Loyalty B2C Hotels B2B 134

Bill Quiseng

NOVEMBER 22, 2023

Many CX professionals have advocated CX as strategies such as AI, online, self-service, telephone, and face-to-face customer support, customer journey mapping, the Peak End Rule, NPS, CSAT, CES, or other CX metrics, and many innovative technologies to improvetheir customers’ experiences. Loyalty builds your business.

Customer Journey Mapping 97

Customer Journey Mapping Customer Service Training Customer Care NPS 97

Bill Quiseng

MAY 10, 2023

So I encourage you to remind yourself and your colleagues every day about each one of these 25 QUI QUOTES about customers and customer service. FIRST BEST First, be the best to your customers. Then, you will be the first among your competitors. Customer service excellence is not an attitude.

Customer Service 78

Customer Service Social Media Loyalty Customers 78

Optimove

SEPTEMBER 28, 2022

Cultivating a winning brand/consumer relationship means creating a unified customer experience across both the digital and the physical, creating magical micro-moments that customers love. Bottom line? And one of the optimum ways to do this? Proximity marketing. What exactly is proximity marketing?

Retail 52

Retail Brands Marketing Sports 52

Oracle

FEBRUARY 5, 2019

Customer experience (CX) is having a moment. More attention and more resources are flowing as organizations realize that CX just may be the centerpiece of their master plan for customer acquisition AND customer retention (not to mention employee satisfaction). It’s giving employees the ability to rise and deliver.

2019 92

2019 Customer Experience Leadership Webinar 92

Qualtrics

APRIL 30, 2019

Customer experience is everything in the airline industry. From the routes they fly to the booking process and the on-board experience, every touchpoint with customers is an opportunity for airlines to deliver breakthrough experiences that build their reputation and help them stand out in a fiercely competitive sector.

Feedback 42

Feedback Airlines Loyalty Programs Loyalty 42