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With AI giddiness gone, 2024 shapes up as a year of action

Think Customers

Both Lewis and Cerise said investments in AI bots that role-play and coach contact center associates to become more empathetic show companies are making the right investments to nurture talent in tandem with AI. Maybe I’d rather talk to a human, after all. Maybe I’d rather talk to a human, after all.

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Protecting Your Customers’ Data Before Disaster Strikes

CSM Magazine

And instead of being paralysed by fear, companies need to take action to prevent a worst-case scenario. When it comes to protecting customer data, avoiding complacency and staying agile are crucial to avoid being hit by a security breach. These days it’s not a matter of if, but when it is going to happen. Security is everyone’s business.

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Conversations with Clients:Byron J. Fernandez, TDCX

COPC

“We need to focus more on the issues that trouble us in these remote working times and innovate with technology to combat privacy concerns, quickly adapt and adopt platforms for virtual collaboration (some of which have such an impressive ability to foster teamwork) and keep an open mind. Kuala Lumpur. Hi Shree, no worries.

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Link Building, CTR, and Data Driven Agency – Client Relationships

Grade.us

But I tend to be a little more persistent. Dan Petrovic is the director of DEJAN SEO , an Australian data driven agency that's recognized around the world. You might have caught him on one of Moz.com's Whiteboard Friday presentations, or seen him at SMX. Dan is free with his insights, and has mountains of them. I say, " Can we sign an NDA?

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