SurveySensum

SEPTEMBER 29, 2023

This survey is valuable because it provides direct insights from those who understand your customers best – your employees. These surveys provide employers with insights into how their team perceives the workplace environment. By implementing such surveys, you’ll get insight into how inclusive your company’s culture is.

Customer Service 52

Customer Service Net Promoter Score Culture Customer Satisfaction 52

Uniphore

JANUARY 4, 2022

Analyze Analytics and insights from 100% of interactions across all channels. Lisa McCleod Author, Leading with Noble Purpose. Umesh holds patents in Speech Recognition Technologies and Voice Biometrics and is the author of many technical papers. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics.

2022 126

2022 White Paper Contact Center Innovation 126

Qualtrics

NOVEMBER 21, 2019

Joe Pine, Co-author of The Experience Economy. He was previously SVP of Research and Insights at Buzzfeed, and before that he worked at Pinterest, Veoh, and Yahoo. Chloe Gottlieb, Google Apps // Director of Product Design. Chloe is speaking at X4 2020 – register now. Edwin will be speaking at X4 2020 – register now.

2020 22

2020 Retail Entertainment Leadership 22

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?

2016 111

2016 2017 Customer Experience Social Media 111