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5 things we love about Talkdesk

Talkdesk

In this guest blog post, Gans Subramanian, founder and managing director at B-Trnsfrmd , shares five reasons that make Talkdesk his CCaaS solution of choice. Based on our experience working with customers on digital customer experience (CX) initiatives, here are five of the best features of Talkdesk CX Cloud™: 1. AppConnect.

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Talkdesk for Slack: New Message Buttons

Talkdesk

Last month, we officially unveiled our latest call center integration, Talkdesk for Slack, at Opentalk 2016. We’re happy to announce today that we have added a new feature to Talkdesk for Slack. Presenting Talkdesk for Slack Message Buttons. Why add Message Buttons to Talkdesk for Slack?

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New Talkdesk for Slack Integration

Talkdesk

Note: Starting May 18, this integration will be in open beta. You can find the listing on the Slack App Directory. Today, we’re proud to add another powerful integration to the list of 25+ business apps we already integrate with. Introducing: Talkdesk for Slack. See Talkdesk for Slack on the App Directory.

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Full Coverage of Opentalk 2016

Talkdesk

The Talkdesk team will be spending the day at The Village in San Francisco talking to forward-thinking business leaders and learning more about the future of the customer experience. This blog post will serve as a hub of our Opentalk content. Check back here for all the latest news on Talkdesk’s customer experience summit.

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Why We Invested in an Omnichannel Solution

Talkdesk

It’s been a few weeks since we announced Talkdesk Omnichannel. From our predictive analytics, Customer Sentiment Score , to our latest integration, Talkdesk for Slack , the Product Team had their hands full. Four years ago, Talkdesk set out to disrupt the stagnant $22B call center industry. So why’d we do it?

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LIVE: Opentalk Product Announcements

Talkdesk

May 17th will go down as one of the most important days in Talkdesk history. But today is not just about Talkdesk the business. Today is also about Talkdesk the product. We announced a suite of updates, new features, expanded integrations and other advancements to our award-winning cloud-based call center software today.

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An S.O.S. for Your Contact Center Software

Talkdesk

Talkdesk was founded more than five years ago on the premise that contact centers don’t have to be stale. The technology exists to make contact center software much more customer-centric and we think we’re building something truly unique and exciting for Talkdesk customers. and moving to an innovator like Talkdesk.