CSM Magazine
JUNE 12, 2023
In any real estate business, occupancy rate is an important metric used to measure the success of a property. This key performance indicator can also have an impact on customer satisfaction. Defining Occupancy Rate In the real estate industry , the occupancy rate is a key metric used to measure the performance of a property or an area.
CSM Magazine
DECEMBER 13, 2023
In a competitive market, stellar customer service stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poor customer service , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
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CSM Magazine
APRIL 19, 2022
Customer service can make or break a business’s reputation. In fact, more than 95% of customers will never purchase from a company that provided poor customer service. Skilled and engaged agents bring a lot to a company. Further, feedback should focus equally, or more so, on what agents do correctly.
CSM Magazine
SEPTEMBER 1, 2020
Although customer service may not be the main focus of an engineering concern, it does yield immense power. The engineering industry, however, is faced with a range of unique obstacles that can impact the quality of customer service rendered. Engineering companies can obtain customer feedback in a number of ways.
CSM Magazine
OCTOBER 15, 2018
oz contact centers are sometimes too efficient for their own good leading to poor customer service and high agent attrition rates. Metrics that matter. Most make the mistake of developing a set of metrics that focus. With customer-centric success criteria in place, turn to innovative workforce.
CSM Magazine
AUGUST 12, 2020
Businesses are no longer forced to choose between workflow efficiency and the customer experience—a risky decision given companies lose more than $62 billion annually due to poor customer service. The 20+ new features work across Intercom’s industry-leading Business Messenger and Inbox.
CSM Magazine
SEPTEMBER 7, 2016
According to a new report from NewVoiceMedia, businesses lose $62 billion per year because of poor customer service. In addition, almost 50 percent of the surveyed respondents across the United States said they switched to a different business as a result of poor customer service.
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