monitor-customer-health-from-siloed-information-to-prevent-churn 
CSM Magazine
MAY 26, 2022
Understanding customer health is critical to the long-term success of any company. It helps predict the future state of your relationship with the customer, reveals areas where your product could be improved, and shines a light on support and success processes that may be contributing to poor customer health.
Pointillist
MARCH 20, 2020
By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?
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Currency Alliance
DECEMBER 19, 2022
In loyalty, this can be especially powerful in using distressed inventory to create greater customer value for members, in adjusting margins based on demand, or proactively managing program liability. This will allow brands to build greater affinity by anticipating customer objectives and being present when the customer needs your help.
Confirmit
DECEMBER 5, 2018
What is Customer Success (CS)? Customer Success can be defined as an organization’s approach to ensuring their products and/or services can deliver the right business outcomes for their customers. Why is Customer Success Important? What is the Definition of Customer Success Management?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Gainsight
JULY 1, 2021
Every day, companies and leaders are starting a new journey of Customer Success. At Gainsight, we want to be there throughout your CS journey to help you become more customer-centric and ultimately improve your bottom line. Companies usually have an abundance of data about their customers. Basic Customer Health Scores.
Gainsight
FEBRUARY 16, 2021
The health of the season, less than adequate play, and last-minute injuries can turn early-season wins into late-season losses. You may wonder what does college basketball and customer success have in common. Your coach, or in this case a Chief Customer Officer or VP of Customer Success , must have a vision, plan, and direction.
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