InMoment XI

MAY 3, 2024

Click and Collect Data: Understanding customer preferences for omnichannel shopping experiences. Measuring ROI At the heart of Footlocker’s CX programme lies a focus on measuring return on investment (ROI), which includes various analysis of performance and impact.

Retail 260

Retail Return on Investment ROI Customer Centricity 260

Pointillist

NOVEMBER 18, 2021

Without understanding why customers use each product and gauging their level of success, it’s easy to incorrectly prioritize your product roadmap. Omnichannel Interaction Data is Siloed or Nonexistent. Customer journeys take the guesswork out of understanding the impact and return on investment on digital product initiatives.

Customer Journey 45

Customer Journey Contact Center Metrics Roadmap 45

Hero Digital

NOVEMBER 26, 2018

Develop an Achievable CX Roadmap. With multichannel data at your fingertips, you can develop an achievable roadmap to moving into the “Strategic” and “Leading” capabilities of seamless integration between platforms. This of course is only scratching the surface of CX personalization. The Path to Strategic CX Leader.

Multi-Channel 46

Multi-Channel Roadmap Touchpoint Return on Investment 46

SurveySensum

FEBRUARY 14, 2024

You can also personalize questions and launch surveys anonymously , ensuring unbiased feedback collection. Additionally, SurveySensum allows you to reach employees through their preferred channels , seamlessly integrating with existing tools for omnichannel reach. Pricing: The Basic Plan commences at a monthly rate of $99.

2024 52

2024 Feedback Culture Demo 52

delighted

DECEMBER 10, 2019

Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). 4x more than detractors across a variety of retail products and services.

ROI 40

ROI Measurement Customer Experience Metrics 40