perspectives in-brief before-you-change-your-technology-change-your-operating-model 
ChurnZero
MARCH 18, 2022
Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e., all the metrics your CEO and CFO care about) and set the context for their usage. Key SaaS and Customer Success metrics you should care about.
Amity
OCTOBER 12, 2017
I’m not someone who likes methodologies as I like to keep a clear perspective and be open to change. I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the Customer Success community has implemented.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Amity
OCTOBER 12, 2017
I’m not someone who likes methodologies as I like to keep a clear perspective and be open to change. I’ve created a comprehensive yet simple approach that you can use to avoid many of the mistakes that I made and double down on the best strategies that the Customer Success community has implemented.
West Monroe
MAY 8, 2023
Dana Peterson, Chief Economist & Center Leader of Economy, Strategy & Finance at The Conference Board breaks it all down—including how leaders can quickly adapt to turbulent economic conditions, navigate expanding geopolitical forces, and leverage technology like AI to tackle labor challenges. Featuring Dana M. Absolutely.
Amity
FEBRUARY 10, 2017
Can you give us a brief overview of Customer Success at Oracle Marketing Cloud? Brief won’t be easy, but I can try! Additionally, there are approximately 4,000 marketing technologies available, so customers are not only being inundated with data but also a lot of noise on how to exploit that data.
Gainsight
DECEMBER 23, 2019
Just in brief, how big should you scale your Customer Success team? And so at some point, I think all of us unless, especially these days when you can’t go public anymore burning epic amounts of money, at some point, how ever you define your budget you’ll end up with about $2 million per CSM.
Currency Alliance
FEBRUARY 10, 2021
If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? You might have noticed that several airlines mortgaged their loyalty programs in 2020 for many billions of dollars. If no one else will rock the boat, then that is the CEO’s job.
Expert insights. Personalized for you.
98 
Let's personalize your content