Kustomer

MARCH 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Amanda Chavez to discuss human-centered customer service and design. Amanda has over a decade of experience working in this type of design and shares expert advice worth listening to.

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Kustomer

APRIL 1, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Kris Featheringham to uncover the secrets to human-centered design. Listen to the podcast below to discover how Kris combines both UX and CX to provide the ultimate tailored experience.

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Hotels Innovation Sports Average Handle Time 87

Kustomer

NOVEMBER 25, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Matt Dixon from Tethr to reinvent what it means to delight your customers. Second, employees need to be trained to think ahead and solve problems that may arise before they ever do.

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Customer Service Customers 2010 Net Promoter Score 98

Kustomer

JUNE 11, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Omar Pera, CEO at Reply AI, joins Gabe Larsen to discuss how to use artificial intelligence to make customer service faster and smarter. Listen to the full podcast episode below. Omar’s background is in solar engineering.

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Customer Service Customers Download 2015 52

Kustomer

APRIL 30, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Adrian Swinscoe joins Gabe Larsen to discuss his philosophies and strategies for improving the customer service experience. Listen to the full episode below. What is Punk CX? Connecting Strategy with Business Objectives.

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