West Monroe

OCTOBER 11, 2022

Apple Podcasts. Google Podcasts. Taco Bell was a traditional QSR brand until CEO Mark King led it down the path of digital transformation. Find out why Taco Bell wants to become a 100% digitally led consumer brand – and what digital has done for its bottom line. When you go to digital, what does that mean?

E Commerce 52

E Commerce 2022 2021 2020 52

SurveySensum

JULY 14, 2020

They have not only brought new perspectives on the table but have redefined the customer experience exceptionally! She strongly believes that corporate culture and employee experience directly impact customer experience. Customer Experience has become a top priority for businesses in 2020. LinkedIn : [link]. Website : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

C Space

NOVEMBER 21, 2019

71% of CEOs now see customers as the most powerful disruptive force facing business. Who’s In Charge? Most CEOs would claim to be steering their business, but the smart ones are starting to realize that it’s the customers who are really setting the direction. Jessica DeVlieger. President, C Space Americas. That was a first for her.

Net Promoter Score 66

Net Promoter Score Culture Insights Retail 66

Lumoa

JUNE 22, 2021

Passionate about diversity and people in general, with a strong commercial, growth, and digital mindset. Joining me in this episode, I have Merete Medle experienced CX practitioner, founder of NCXN, operative share woman, writer, and podcast host, welcome, Merete Merete: Thank you so much. I’m Sofia Ohlson. Thanks for watching.

Customer Centricity 83

Customer Centricity Insights Hotels Customer Experience 83