TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. He leads a global organization of nearly 3,000 team members and over 25,000 contractors who support Dell EMC customers in more than 140 countries. Mark specializes in finding sustainable solutions for large, messy, customer-facing problems.

2023 41

2023 Management Automotive Leadership 41

C Space

JANUARY 9, 2019

As we approach 2020, the future feels less certain than ever for customers. So that’s why we’ve launched Life as a Customer, a window into the worlds of 700 customers, powered by C Space. Day by day he’s driving a more progressive and customer inspired version of change for the world’s biggest and boldest blue-chip brands.

Sports 51

Sports 2019 Healthcare Retail 51

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. Many customer experience (CX) experts say yes. They depend on NPS as a sole metric to determine customers’ perceptions and feelings about their brand. IS NPS A DRIVER OF REVENUE? IS NPS A DRIVER OF REVENUE?

NPS 40

NPS Measurement Net Promoter Score Customer Satisfaction 40

Integrity Solutions

MAY 24, 2023

Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Selling is about helping customers make buying decisions that are in their best interests. The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Culture Management Leadership 52

Bold360

NOVEMBER 21, 2016

In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi. Wendy Glavin. Randy Hernandez. Jess Tiffany. Casey Tibbs. Alex Reichmann. Qiaoli Wang. Jake Rheude. Bryan Clayton.

2016 111

2016 2017 Customer Experience Social Media 111

C Space

NOVEMBER 21, 2019

Most CEOs would claim to be steering their business, but the smart ones are starting to realize that it’s the customers who are really setting the direction. In her previous position as SVP of Sales and Marketing, Jessica oversaw go-to-market strategy and was responsible for top line revenue performance at C Space. Jessica DeVlieger.

Net Promoter Score 66

Net Promoter Score Culture Insights Retail 66