West Monroe

APRIL 9, 2024

While this impacts lower net interest margins, it fuels competition against traditional banks and highlights the differing profit pressures that credit unions face. For credit unions, this presents an opportunity to continue offering high deposit rates and more expansive member benefits, further differentiating themselves from banks.

2024 52

2024 Banking Financial Consumers 52

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. Adrian Swinscoe.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. A third-generation entrepreneur with extensive experience in retail, wholesale, franchising, and small business, Adam understands the impact that customer experience can have on the bottom line. Adrian Swinscoe.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Currency Alliance

APRIL 10, 2021

As a result, some CEOs don’t consider the potential of an excellent loyalty program: to be a significant profit center in its own right. It’s not unusual for the very best programs to comprise 15%-30% of a business’s enterprise value. A minority of teams are brilliant, but the majority have only executed ‘OK’.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

That’s right, loyalty programs should be a profit center. That’s right, loyalty programs should be a profit center. What I am trying to do is share with you that customer engagement in loyalty programs will double or triple in the next few years, thanks to changing business models and new technology.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52

Pointillist

AUGUST 26, 2019

Forrester In a Bain podcast , Chief Customer Experience Officer, Charlie Herrin, said that when he joined Comcast his first step was to focus the company on NPS: “I wanted a customer measure that we could incorporate into our business thinking. . By Steve Offsey Customer Experience metrics like Net Promoter Score® (NPS®) clearly matter.

NPS 79

NPS Net Promoter Score ROI Measurement 79