Thematic

DECEMBER 12, 2023

Qualitative feedback is important in understanding customer needs. This data is valuable for identifying pain points in the customer journey. It is important to gather and interpret both types to get a holistic understanding of customer needs and satisfaction levels. It allows them to meet & exceed customer expectations.

Feedback 62

Feedback Social Media Banking Insights 62

Lumoa

OCTOBER 31, 2018

Some hints: big data, omnichannel, personalisation, AI and organizational culture. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. Much of the improvement has been driven by advancements in product innovation and digital technology.

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

BirdEye

FEBRUARY 23, 2024

Why is business communication important? Concreteness : Use specific examples, data, and facts to support your points. Let’s dive into how mastering this vital skill can be a game-changer for your organization, leading it to new heights of success. Table of contents What is business communication? These are: 1.

Communication 62

Communication Multi-Channel Culture Social Media 62

West Monroe

MAY 22, 2023

Traditional companies are starting to embrace the idea of “shift left” to increase efficiency and manage risk early. He is an experienced software engineer, entrepreneur, and leader who helps clients use complex, innovative technology to drive business value. Dana : One of the biggest aspects of shift left is collaboration.

2023 52

2023 Banking Financial Healthcare 52

Currency Alliance

APRIL 10, 2021

The loyalty profession is characterised by cognitive entrenchment, as well as technological backwardness which further limits innovation. Instead they should be measuring things like how active the member base is on a monthly basis, what percentage of points are being redeemed, etc. Nobody granted those loans on a whim.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Currency Alliance

FEBRUARY 10, 2021

I have, though, been a 4-time CEO, across various industries which went through fairly dramatic changes during the past three decades, so hopefully my voice can be viewed as unbiased. Since most loyalty programs still embrace ‘best practices’ from the last century, a huge amount of value is being left on the table.

Loyalty Programs 52

Loyalty Programs Loyalty Touchpoint ROI 52