perspectives point-of-view shifting-it-infrastructure-to-public-cloud 
Kustomer
JUNE 10, 2021
More recently, the industry has experienced a shift towards digitizing CX, making good customer experiences more accessible on a multitudes of platforms. Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. Is Voice Dead?
West Monroe
JANUARY 23, 2022
An increasingly connected energy-and-utilities ecosystem. The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. Dozens of states have set targets for decarbonizing their economies across all sectors—and utilities will have foundational roles in these efforts.
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Bold360
DECEMBER 1, 2016
Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem. Anna Morrish. Manick Bhan.
West Monroe
MARCH 8, 2022
We believe breaking this barrier requires a mindset shift in the conversation. Now, with cloud platforms, organizations can use big data to analyze operations, spot trends, and provide insight to the shop floor to improve productivity or address other goals. They need data insight into leading indicators to guide behavior and action.
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