The Mojo In Great Omni-Channel Customer Service
Martin Hill-Wilson
JUNE 13, 2015
It is part of a programme I’m running with Capita in their role as ‘Masters of Tactical Transformation’. We are on a mission to help the largest service brands in the UK accelerate their adoption of digital engagement. In my last post , I discussed the need for a disciplined approach in developing a multi-channel strategy.
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