BirdEye

DECEMBER 8, 2023

Response to crises: How the company handles big challenges or sticky situations, which can significantly impact public perception. We live in a world where one tweet, review, or post can tip the scales for your brand. And, as a Birdeye survey points out, about 92% of people read at least two reviews before choosing a business.

Management 113

Management Social Media Brands Consulting 113

Comm100

NOVEMBER 27, 2017

rawpixel.com. From Papa John’s NFL apology to Louis C.K.’s s apology (or non-apology ) for sexual assault; brands in every industry are learning that the apology letter is an extremely difficult art form to master. The Psychology of the Apology. It turns out that to err is human, but to apologize (at least genuinely) may be less so.

Social Media 120

Social Media Brands Advertising Transportation 120

Integrity Solutions

MAY 24, 2023

Selling is about helping customers make buying decisions that are in their best interests. What role will managers play? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Why are you doing the training?

Sales 52

Sales Culture Management Leadership 52

Grade.us

DECEMBER 1, 2020

Google My Business is the primary digital marketing channel for local businesses (and trust us, Google reviews matter to local businesses). To improve your business’s local ranking, use Google My Business to claim and update your business information.” Online reviews make up another 6.47 Reading Time: 29 minutes.

2021 49

2021 Books Download Events 49