Genesys PureConnect vs Genesys Cloud: Choosing the Right Contact Center Solution
VDS
MARCH 17, 2023
Microservices Architecture Older cloud applications typically use a monolithic architecture that can cause significant disruptions and service outages for multiple tenants when a component fails. AWS Regions Genesys Cloud utilizes an auto scaling group (ASG) with Elastic Load Balancers (ELBs) for on-demand scaling of most of its services.
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