Talkdesk

MAY 17, 2016

Introducing: Talkdesk for Slack. Talkdesk for Slack applies the benefits of this innovative tool by harnessing the power of real-time messages in order to improve customer support, agent coaching and more. We announced Talkdesk for Slack at Opentalk 2016 , our inaugural customer experience summit. Agent notifications.

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Talkdesk

AUGUST 4, 2016

At Talkdesk, we think about omnichannel service on the emotion-urgency axis. The purpose of an omnichannel approach is to foster customer loyalty by making the customer experience more effortless. Callers with emotional, urgent requests can reach out and talk to someone! appeared first on Talkdesk. Only time will tell.

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Talkdesk

MAY 8, 2017

With these integrations, teams across the world can synchronize their call data with CRMs, helpdesks, chat tools and more to improve the call center experience. Today, we’re excited to announce our newest call center integration: Talkdesk for ServiceNow. What is Talkdesk for ServiceNow? How can I get Talkdesk for ServiceNow?

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Talkdesk

OCTOBER 11, 2016

October has been a whirlwind month for everyone here at Talkdesk. We met hundreds of great people at Dreamforce 2016, spoke in the opening keynote at ICMI Contact Center Demo & Conference and gave out a lot of great swag. We’re happy to announce that the Talkdesk CTI is now fully compatible with Salesforce Lightning !

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RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Before we go any further, I do want to thank Talkdesk for sponsoring the webinar series, and helping us to make this happen. So, Talkdesk Enterprise Contact Center empowers companies to make their Customer Experience a competitive advantage.

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Talkdesk

DECEMBER 10, 2015

I believe the persona-based model of product management creates a more personalized experience for our customers. At Talkdesk, ensuring that our product suits the needs of our customers is our number one priority. Talkdesk product managers rely heavily on the insights of our customers.

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Talkdesk

FEBRUARY 5, 2021

The Talkdesk retail and e-commerce team was in attendance to devour as much of Chapter One’s 80 hours of virtual content as we could. Today, the idea of “shopping” has become more transactional, hygienic, and sterile for health, which has been deadly to shopping experiences. They buy experiences. . Video commerce. Who’s who?”.

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