Retently

MARCH 14, 2023

But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs. DTC brands, in particular, have leveraged its power to build a loyal audience and create more personal connections with consumers.

NPS 146

NPS Net Promoter Score Customer Satisfaction Feedback 146

Kustomer

MARCH 8, 2021

As DTC markets grow — and with them, consumer expectations and inquiry volume — technology must keep up. Delve deeper into this topic , and discover how artificial intelligence can reduce time spent on minor tasks and create a more enjoyable shopping experience for customers.

Omnichannel 69

Omnichannel 2020 Retail Contact Center 69

Kustomer

MAY 20, 2021

VP of Global Alliances at Unbabel , Edmund Ovington shares why language translation software is a hot topic in the world of CX and how leaders could greatly benefit from these services. So I think that’s a great opportunity for any DTC brand, any retailer, any fintech company, et cetera. Listen to the full episode to learn more.

Customer Experience 105

Customer Experience Multi-Channel Customers Brands 105

Oracle

APRIL 8, 2021

That’s really the big reason we see these programs playing such a strategic role in this broader direct to consumer (DTC) landscape and what brands are doing to stay relevant. This is a hot topic in the loyalty space. Brands are now designing into a member experience. Q: Is this the future of loyalty and membership programs?

Loyalty Programs 52

Loyalty Programs Loyalty Customer Relationships Rewards Programs 52

C Space

MARCH 18, 2020

A quick glance on British parenting forum Mumsnet brings up 515 forum discussions on the topic. Will this make the DTC model far more successful? But now it’s everywhere. The moms of Britain are speaking. Will consumers get used to bulk-buying? Will delivery services flourish or fade? All questions we can’t yet answer.

Definition 59

Definition 2010 Sales Consumers 59

Kustomer

SEPTEMBER 3, 2020

I mean, when we think about DTC, digital transformation, it’s enhancing the experience of the employees and the customers over digital channels. I mean the best case scenario, everybody’s looking to you to guide the strategy and to be the primary drum beater on how to improve CX and get everybody excited on the topic of CX.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

C Space

MAY 18, 2020

Included are on-demand sessions offering actionable insights into advertising and selling on the platform, slides from presentations by industry leaders from companies including Publicis, e.l.f The collection is priced at $349.

2020 52

2020 E Commerce Brands Entertainment 52