Oracle

JULY 14, 2020

Below is a look at a few of these trends, including contactless consumer experiences, the ability for employees to “Work From Anywhere”, virtual engagements, and the acceleration of messaging as a channel. Crone stated, “There’s nothing more assuring than their own phone.”

Customer Experience 111

Customer Experience 2025 Consumers Wireless 111

CSM Magazine

NOVEMBER 29, 2021

No matter how good your product is or how attractive the prices are, one of the main things the clients will remember is customer support. How do I get a human at customer service? Below we will answer these and many other questions and explain how to improve your service in five steps. What is customer service?

Customer Service 59

Customer Service Customer Journey Mapping Social Media Presentation 59

Comm100

FEBRUARY 10, 2022

Personalizing customer service is key for brands to interact with their target audience and set themselves apart from the crowd, especially when 90% of online shoppers are more likely to do business with brands that offer personalized experiences. Why does personalized customer service matter?

Blog 52

Blog Customer Service Loyalty Programs Social Media 52

Oracle

DECEMBER 2, 2020

Oracle Marketing Consulting predicted a 10% increase in email volume on Cyber Monday during their Choosing the Best Days to Send Email Campaigns This Holiday Season webinar in August. Rising email volume. However, official numbers show that B2C marketers sent 10.9% Consumers spent $10.8 billion, according to CNBC. billion in online sales.

Sales 85

Sales Marketing B2C Retail 85

Inbenta

OCTOBER 30, 2020

So how can a chatbot help your organization increase sales and maximize profits this holiday season? With this year’s events, they now want a safe shopping experience, that will allow them to minimize their exposure to potentially getting infected with the Coronavirus by avoiding crowded shopping malls. The rise of e-commerce.

E Commerce 93

E Commerce Sales E-support Retail 93