Thematic

JANUARY 17, 2019

Collected all of your survey data? Customer surveys can have a huge impact on your organization. Whether that impact is positive or negative depends on how good your survey is (no pressure). Survey analysis refers to the process of analyzing your results from customer (and other) surveys.

Insights 98

Insights Presentation Net Promoter Score Feedback 98

Grade.us

NOVEMBER 4, 2019

This Q&A is full of actionable details which will help you do the same. Understanding your client's audience. Raney: One of the things you’ve talked about, in the past, is the need to really dig deep into a client’s audience to understand where they’re coming from. In-your face. “ I love it.

E Commerce 29

E Commerce B2B Brands Presentation 29

Kustomer

MAY 7, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Jeanne Bliss, CEO and founder of Customer Bliss , joins Gabe Larsen to discuss her book and her four pillars of quality customer service. Jeanne Bliss wrote Would You Do That to Your Mother? Are you getting old waiting on hold?

Airlines 64

Airlines Books Hospitality Customers 64

Qualtrics

SEPTEMBER 24, 2019

To help you pick the right one for your business, here are the key features and functionality to look out for when deciding which survey platform is right for your business. Why use a survey tool? Must-have features for your survey tool. researcher to come to grips with. researcher to come to grips with.

2020 20

2020 Document Insights Social Media 20

Grade.us

JULY 31, 2018

Do you know it? How are you supposed to identify the perfect review? Isn't that something customers choose for themselves? Well doesn't that mean the perfect review is completely out of your control? Stealing gives you the formula for perfect reviews. No, I'm suggesting that you steal ideas. Absolutely.

Feedback 21

Feedback Marketing Management Sales 21