Gainsight
MARCH 1, 2024
From leveraging emerging technologies to fostering deeper connections, these trailblazers illuminate the path ahead, guiding us towards a future where customer success is not just a strategy but a transformative force driving efficient growth and customer delight. What’s changed: What hasn’t changed?
Comm100
MARCH 8, 2017
We have compiled the following list of customer service experts so that you don’t have to. By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter.
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C3Centricity
APRIL 17, 2018
He spoke about the differences between customer focus and customer centricity and the often times confusion between the two terms. That is why I tend to speak about customer first rather than customer centricity these days. What a Customer First Strategy is not. ” I don’t agree!
Answer Dash
OCTOBER 15, 2018
One of my top takeaways from these discussions is the growing importance of formulating and managing marketing campaigns on a far more granular and customer-centric level. Some interesting new work centers around connecting people with educational material based on their professional interests.
Beyond Philosophy
NOVEMBER 19, 2020
He urges businesses to deepen their understanding of the new order and let go of industrial-age thinking that looks at the experience as a service and instead becomes customer-driven and going beyond customer-centricity. If you customize your goods or services and your experiences, you’ll thoroughly engage people.
Beyond Philosophy
MAY 12, 2015
Psychologist and Professor Daniel Kahneman , winner of the 2002 Nobel Memorial Prize in Economic Sciences, explains why this is in his book, “ Thinking Fast and Slow ”. As a result, it is always looking to connect situations to make a coherent interpretation. He describes two systems in our brain that explain our thought processes.
Customer Guru
MARCH 7, 2018
I started my career with Convergys in 2002 as a Customer Service Representative. It’s not been easy to hire and train a team that is as customer-centric as we are as an organization. My advice to other CX professionals would be to have a robust team, who speaks customer service as a second language.
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