NPS, CES, CSAT: Which One is the Best Metric?
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SEPTEMBER 20, 2019
NPS, CES, and CSAT are customer loyalty metrics. They’re used to measure the level of loyalty that a customer has toward your brand. It captures, analyzes and reports on all customer feedback—expectations, likes, and dislikes—associated with your company. Which loyalty metric is the best? Get Calculator.
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