ShepHyken

FEBRUARY 21, 2022

It also adds to the customer experience. Consistency, building a community via social media, and a personalized approach are just three of the topics the author addresses. How To Be A Customer Experience Clairvoyant by Chip Bell. The Value Gap a New Blueprint for Customer Expectations by Quinine.

Article 70

Article 2022 Customer Service 2005 70

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. Here are a few of the key events: April 2005: YouTube launched. Remember the Comcast technician who fell asleep on a customer’s couch back in 2006?

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. Here are a few of the key events: April 2005: YouTube launched. Remember the Comcast technician who fell asleep on a customer’s couch back in 2006?

Events 59

Events 2006 Net Promoter Score 2007 59

C Space

SEPTEMBER 11, 2019

Brand matters… now more than ever. In the face of rapidly shifting customer expectations, it can be hard for brands to maintain relevance. In a world where customers determine and control what’s relevant, where everyone is unique, the paths to reaching cult (mass market) status are increasingly complex.

Brands 40

Brands Competitive Advantage Customer Centricity 2005 40

ProProfs Chat

DECEMBER 23, 2019

And the results are starting to show because these companies are placing customer centricity in the midst of their core brand and mission. For these businesses, customer centricity is not just a buzzword. What they do is basically put a premium on the customer and their experience with the product, service, or brand.

Customer Centricity 96

Customer Centricity Customer Journey Mapping Customers Culture 96

Kerry Bodine

APRIL 30, 2019

Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. Here are a few of the key events: April 2005: YouTube launched. Remember the Comcast technician who fell asleep on a customer’s couch back in 2006?

Events 18

Events 2006 Net Promoter Score 2007 18

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Who is doing this right? You guessed it) Amazon. billion U.S.

Exceptional Customer Service 40

Exceptional Customer Service 2018 Customer Service Hotels 40