InMoment XI

OCTOBER 10, 2022

Whether you send out a standard survey via email or leverage the Net Promoter Score question in-app, knowing some statistics and trends can help you ensure that you get adequate feedback that helps build your business. Source: “Email Customer Service in North American Small and Medium Businesses” by BenchmarkPortal , 2005).

Net Promoter Score 490

Net Promoter Score White Paper NPS 2005 490

Daniel Group

JULY 27, 2023

What We’ve Learned to Help Clients Generate NPS Growth! At The Daniel Group, we truly have learned how to help our clients generate NPS growth. We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it.

NPS 52

NPS Net Promoter Score 2005 2007 52

Daniel Group

JULY 27, 2023

Expect NPS® Growth with Dealer Buy-In to Improve Customer Experience! We know you can expect NPS growth when your dealers buy into improving Customer Experience. We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it.

NPS 52

NPS Net Promoter Score Customer Experience 2005 52

Kerry Bodine

APRIL 30, 2019

Event #1: Net Promoter Score ® arrived on the scene. Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.”

Events 59

Events 2006 Net Promoter Score 2007 59

Kerry Bodine

APRIL 30, 2019

Event #1: Net Promoter Score ® arrived on the scene. Fred Reichheld published The Ultimate Question: Driving Good Profits and True Growth on March 2, 2006, and the book’s cover included the words: “Introducing NPS—How leading firms transform ordinary customers into promoters.”

Events 59

Events 2006 Net Promoter Score 2007 59

Beyond Philosophy

DECEMBER 28, 2020

Over the next 30 months, Maersk improved its Net Promoter Score (NPS)® by 40 points and led to a 10 percent increase in shipping volumes. Today, the issue is how do these emotions manifest themselves in different markets, segments, and cultures. These are core emotions.

Culture 97

Culture Net Promoter Score 2005 Presentation 97

Thematic

SEPTEMBER 6, 2018

Are you wondering whether to invest in the Net Promoter Score (NPS) to improve your customer experience? The debate is rife amongst NPS evangelists and those who are more doubtful, so here I share some examples of companies who have invested in NPS and made real improvements. (In 3 benefits of NPS.

Net Promoter Score 54

Net Promoter Score NPS Feedback Metrics 54