CX University
SEPTEMBER 18, 2018
Trahant, Public Manager). Four Employee Engagement Strategies that Deliver Competitive Advantage. Engagement in an organization is not a unilateral worker undertaking but a symbiotic relationship within the whole enterprise, and management holds the primary responsibility for it. Which meaning is the right meaning?
Team Support
SEPTEMBER 29, 2020
Managing customer relationships, on the other hand, has been incredibly challenging. Eric: As many of us faced in the early pioneering days of SaaS, helping companies understand how their data was stored, secured, and managed was a bit of a challenge. While remote work is nothing new, many of them have had to jump out in the cold.
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Team Support
OCTOBER 8, 2020
About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support. We’re proud that we continue to innovate in the B2B customer support software industry.
Circular Edge
FEBRUARY 7, 2023
Blog Credit: Megan O’Brien, February 1, 2023 (5 Ways to Manage Through an Economic Slowdown, According to NetSuite’s Founder | NetSuite) In a recent webinar (opens in new tab) , Oracle NetSuite founder and executive vice president Evan Goldberg discussed how to navigate a changing business environment. Learn how to make OKRs work for you.
Magellan Solutions
JULY 11, 2022
During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing. . A key to their success was outsourcing– it made the company’s agility increased and they were able to focus on boosting their competitive advantage in the marketplace.
Wootric
FEBRUARY 14, 2019
Why we love Angus: He’s the Customer Experience Manager at Sendoso and prides himself in “helping people connect the old fashion way.” But if you don’t have hard facts attached to them … then your management team will [ignore these points].” Angus Yang. Bruce Temkin. ” Jeanne Bliss. A CX Consulting.
Customers Rock!
APRIL 14, 2010
In 2008 Bain & Company found that while 80 percent of companies believe they deliver a superior experience to their customers, only 8 percent of those companies’ customers report having such an experience. No matter how well you understand these concepts, you can’t make them work to your advantage without the help of technology.
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