Daniel Group

SEPTEMBER 23, 2021

Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. So, for some context, I joined Holt in 2008, January of 2008. And there are a lot of customers that make up a little bit of the revenue. CX Success Stories – HOLT CAT.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

Lumoa

JANUARY 2, 2022

They are your unsatisfied customers who will recommend against your brand. Why Detractors are Not Good for Business If you’re ignoring your detractors, thinking they are less compared to your promoters or whole customer base, then you’re leaving your business open to serious risk. Learn about what makes them tick.

NPS 83

NPS Net Promoter Score Social Media 2008 83

Retently

JULY 28, 2023

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 142

Chief Customer Officer Customer Centricity Call Center Metrics 142

Lumoa

JUNE 14, 2023

Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback. That’s a huge mistake.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Elevio

OCTOBER 9, 2018

Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. And without something like Elevio’s Hub, it was time consuming keeping our content updated and compatible with customer’s feedback.”. Engaging customers through Elevio’s in-app Assistant.

Sports 69

Sports 2008 2019 2017 69

Retently

AUGUST 22, 2018

While there can be several reasons for low customer satisfaction in this industry, there are four primary factors that skew the metrics for the sector: Service Polarity: Traditionally, airlines have segregated their customer base into two segments — economy and business class. Airlines 2013 | By No. of Passengers Carried.

Airlines 92

Airlines Customer Satisfaction NPS Net Promoter Score 92

Retently

OCTOBER 19, 2018

If we are to look at the available research, we’d see that – back in 2004 – Forrester Research did a report that showcased how important a more centralized approach to the customer experience is. According to it, only 24% of the surveyed companies had a person in charge of the customer experience within their organization.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98